BlokTrading®

Privacy Policy

BlokTrading® ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African data protection laws. This policy explains how we collect, use, store, and protect your personal information when you use our website.

Responsible Party

BlokTrading® is the responsible party for the processing of your personal information. For any privacy-related enquiries or to exercise your rights, you may contact our Information Officer at 011 609 9351 or via our contact page.

Eight Conditions for Lawful Processing

In compliance with POPIA, we process personal information in accordance with the following eight conditions:

  1. Accountability – We ensure that all conditions for lawful processing are met throughout our organisation.
  2. Processing Limitation – We process personal information lawfully and in a reasonable manner that does not infringe your privacy.
  3. Purpose Specification – We collect personal information only for specific, explicitly defined, and legitimate purposes.
  4. Further Processing Limitation – We do not use your information for purposes beyond those for which it was originally collected, unless compatible with the original purpose or with your consent.
  5. Information Quality – We take reasonable steps to ensure that personal information is complete, accurate, not misleading, and up to date.
  6. Openness – We maintain documentation of all processing operations and provide you with information about the processing of your personal information.
  7. Security Safeguards – We implement appropriate technical and organisational measures to protect personal information against loss, damage, unauthorised access, or unlawful processing.
  8. Data Subject Participation – You have the right to confirm whether we hold your personal information, request access, and request correction or deletion where appropriate.

Personal Information We Collect

We may collect the following types of personal information:

  • Contact form data – When you submit an enquiry via our contact form, we collect your name, email address, and message content.
  • Cookies and similar technologies – We use cookies to improve your user experience and to analyse website usage. See the Cookies section below for more details.
  • Communication records – If you contact us by phone or email, we may retain records of those communications for business purposes.

Cookies

General notice: The cookies we use are there to give you a better user experience and to allow us to analyse what's working and what isn't. We're telling you all this, since your continued use of our website implies your consent to the use of these cookies in accordance with our Privacy Policy.

We may use essential cookies (required for the website to function), preference cookies (to remember your settings), and analytics cookies (to understand how visitors use our site). You can manage or disable cookies through your browser settings; however, some features of the website may not function correctly if you do so.

Your Rights

Under POPIA, you have the right to:

  • Know what personal information we hold about you
  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Object to the processing of your personal information in certain circumstances
  • Request deletion of your personal information where we no longer have a lawful basis to retain it
  • Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed

To exercise any of these rights, please contact us using the details provided above.

Contact

For privacy enquiries, data access requests, or to exercise your rights under POPIA, please contact BlokTrading® at 011 609 9351 or visit our contact page.

Information Regulator

If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa. For more information, visit www.justice.gov.za/inforeg/.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Last updated: February 2025